Q : I have 3 keys – why so many?
A : We have supplied you with spare keys. We recommend you put the spare keys in a safe place in case of future need.
Q : I inserted the batteries, but the box does not lock, although the light is on.
A : Please verify that the batteries are new. They may be used or weak.
Q : I tried to turn the key, but it doesn’t turn.
A : The box is not closed properly. Please shut the lid closed again.
Q : I turn the key when there are no batteries in the product and it does not open up. Is that right ?
A : Correct, please insert new batteries and try again.
Q : The alarm is set off in the middle of the transportation.
A : Make sure the box is shut properly. The lid should click shut.
Q : What is the capacity load and useful volume and inner dimensions?
A : The volume of the truck box is 42 gallons / 159 liters; the maximum load capacity is 132 lb / 60 kg. Inner dimensions are 17.80 inches maximal height, 33 inches length, 17.3 inches width (45.4 x 84 x 44 cm).
Q : Can I get a flat tire?
A : No, because the wheel is not inflatable.
Q : I'm trying to open the box and there’s no reaction. I cannot open it. What do I do?
A : In case it doesn’t open up electronically, most probably the batteries are weak. Please open manually with the key. Then exchange to new batteries.
Q : I didn't succeed to lock manually. Why?
A : Shut the box and let the box shut electronically, see the red light. Then turn key to the right to "sys off". Now you can lock with the key.
Q : The system goes off and doesn’t quit.
A : Please follow through the instructions for resetting the system ( page 16 in the instruction manual – also available on our site)
Q : I closed the lid shut and the key was inserted.
A : Make sure the key is in the position of "sys off" and then remove.
Q : Where are the instructions?
A : Please check inside the pocket of the front merchandising – the booklet and screws are there.
Q : What size are the wheels?
A : The wheels are 8.5”.
Q: How much weight can the truck box hold on the inside and outside?
A: Weight on top – up to 285 lbs
Weight inside – up to 130 lbs
Q : Why is the base elevated?
A : This is a special design that enables overcoming obstacles on the way.
Q : Would my truck box affect my radio frequency, cellular reception?
A : No. It passed the UL and emission and radiated immunity tests.
Q : Can I stand on my truck box?
A : We recommend not to as there are wheels and it will not be safe.
Q : Why structural foam plastic and not metal?
A : Plastic doesn’t rust and does not need to be repainted
Q : How does it maneuver on site?
A : You can maneuver through push or pull motion. A special, patented mechanism allows this convenient option.
Q : How do I mount the docking unit?
A : Please refer to pages 11-13 in the instruction manual ( pdf also available here on the web site)
Q : Why is there a 3 second delay upon arming the security system?
A : This is to allow you to change your mind in case you’d like to remove something quickly from the box.
Q : What temperatures does the box withstand?
A : The product itself withstands a wide range of temperatures, however, we consider the temperatures that the batteries can withstand as the limit (usually 68-129 degrees farenheit; see manufacturer’s instructions) If the product is used manually and the range is higher.
Q : Are there replacement parts available for this product?
A : Please contact our customer service for more assistance.